IQSA Theme - Item Support

Welcome to Item Support

Item support is a service provided by many authors on IQSA Theme. Having support for your purchased items means that the author will be available to you, the buyer, to any potential issues you’ve in using the items.

This page will tell you all about what you can expect from authors who sell supported items. summary is right below:

included feature Supported item – 6

months support from Purchase with options to extend

include image video features
to ensure the item works as described.

And to ensure those are protected against major security issues

yes yes
updates no no
video item support ensure availability of the author of the item no no
Functionality, technical questions about the items

build-in features and third party plugins

yes yes
Assistances with reported bugs and issues. yes yes
Help with include third party assets

(e.g. contact forms, video screaming image sliders)

yes yes

Managing client support requests can become quite a task for authors who sell to many clients (buyers). To maintain a sustainable marketplace, we’ve commenced what is and isn’t included in supported items from IQSA Theme Market. This helps IQSA Theme Market authors pay longer doing what they do best — making great new items and keeping their existing items up-to-date.

What’s include in item support

The item support session

Item support for 6 months from the purchase date includes in supported items. During those 6 months, the author is anticipated to be accessible to produce the item support services we’ve kicked out on this page. Response times by authors can vary looking on the amount of inquiries, the nature of the request, and whether questions have already been answered or support has already been provided (see ‘fair-use’ later on).

If you’re getting ready to purchase the item, you’ll have the choice to purchase extended item support, increasing the item support period up to a most of 12 months from the date of purchase.

Answering questions about how to use the item

During the item support period, the author is predicted to be accessible to answer your general questions about the item and the way to use it. For example, how do I get my homepage to look like the one in the preview? The response to the current form of question can come in various formats together with guiding you to an already documented response (e.g. within the comments or FAQs).

Answering technical questions about the item (and included third party assets)

During the item support period, the author is predicted to be accessible to:

Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

If a supported item includes a third party asset (e.g. a plugin), or is intended to work with third party software or platforms (e.g. a CMS), authors are expected to ensure the item remains compatible if the software or platform version is updated. This includes if the third party asset has a security update. Item updates of this type will typically be delivered as updated version available to all clients. Choosing a supported item (or upgrading to extended support) ensures you’re obtaining associate item that’s backed by the author, and allows our authors to maintain their items in these ways.

What's not included in item support

Item customization

Item support does not include services to change or extend the item beyond the initial features, style and functionality described on the item page. For customization services that may assist you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.

Installation of the item

Buyers have varying levels of experience with completely different technologies and software platforms and obtaining your item up and running can depend on many variables that are specific to your circumstances. You’ll ought to have a operating knowledge of the software platforms and technologies for which items are created, so item support doesn’t embrace facilitate to put in the item on a CMS or on your server.

Hosting, server environment, or software

Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. For solving these please check your ISP/web hosting provider or other software documentation that you’re trying to use.

Help from authors of included third party assets

If a supported item includes a third party asset (e.g. a plugin or slider or screaming), the author of the third party products is not required to provide support for that products to buyers of the supported item. Direct your questions about third party assets of the item you purchased to the author.

What’s included in all item purchases

Updates to confirm the item works as described and is protected against major security issues

All items on IQSA Theme Market should work as described by the author (in the screenshots, preview, item description, etc.) and be protected from major security concerns. Security issues are evaluated by the clash they have on the buyer and their users. Examples of major security issues are site administration takeover, the ability to use the site against other sites, and violation of private data.

Included version updates for all items

In addition to updating an item to keep it working as described or to fix major security issues, authors of all items may from time to time and at their discretion, provide other updates to improve or customize the functionality of an item or fix other minor issues. Generally, authors of supported items will provide these types of updates more regularly to keep their items up to date for sale. In all instances, the new version of the item will automatically be made available to previous buyers through the Downloads page.

Fair-use, and other details

We believe an author’s time is best spent using their wonderful inventive and technical skills to build great new items and keep their existing items up-to-date. We’ve got made public what item support is all about and we ask that you’re mindful of the author’s time when making item support requests. We suggest that before you ask an author for support, read the documentation (included with the downloaded item) and any additional information available on the item pages (FAQs, Comments, etc.) to see if that information answers your questions.

Most authors sell their items to many buyers, so the time taken to respond to your request can vary. If you’re waiting for an update or fix to an item, it may take several days/weeks for an author to properly fix, test, review and release. Authors can also take breaks (e.g. a vacation) from providing item support. Authors will let you know of any extended breaks via the Support and Comments tabs on their items.